Special Announcement!

On February 6, 2012 Microsoft announced what’s going to be in their next service update for Microsoft Dynamics CRM 2011, codenamed “R8″, under the headline: CRM Anywhere.

The R8 service update is expected to be available Q2 2011 and is built on six broad themes: Mobility, Browser Flexibility, Social, Industry Templates, SQL Server 2012, Certifications. Click here to read the full news release!

What is Microsoft Dynamics CRM Software?

Microsoft Dynamics CRM (customer relationship management) provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.  To learn more, contact Ken Auton at 800-458-2948 or email kauton@premiercomputing.com.

What It Does for you

Sales Force Automation

Get your sales force quickly up to speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.

Customer Service

Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints.

Marketing

Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touchpoint into a marketing opportunity and harness the undiscovered potential within your customer base. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.

What It Means to you

Microsoft Dynamics CRM Marketing provides you:

• Personalized email campaigns with the ability to track opened emails and click-through responses, and automatically take care of “unsubscribe” requests.
• Customer data so you can use it in future marketing campaigns.
• Reporting and analysis of campaign performance.
• The ability to configure or modify data collection, views and reporting to meet your unique needs.

Microsoft Dynamics CRM Sales provides you:

• The chance to make the most of every customer interaction, whether it’s in person, over the phone, or via the web.
• A consistent view of customer information, whether it’s stored in a local database or on a remote system.
• Access to your customers’ history and current activity plus product, sales, and service information.
• Valuable insight into sales patterns and trends.
• Mobile access.
• The ability to configure or modify data collection, views and reporting to meet your unique needs.

Microsoft Dynamics CRM Service helps you:

• Build customer satisfaction and loyalty.
• Automate service processes and manage work more efficiently.
• Integrate with existing technologies such as current telephony options.
• Manage every aspect of customer service including cases, service levels, and facilities and resources.
• Enable customers to help themselves 24×7 through the web.