Help Desk support hours are from 8:30 A.M. to 5:30 P.M., Mountain Time, Monday through Friday. Services are available after-hours, on a per-case basis. Please call 800-458-2948 for your support needs.
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Our customer support Help Desk is staffed by highly trained service professionals who are happy to answer your questions, resolve problems, and research solutions. We are here to answer your questions from the simplest to the most complex. There are four ways to contact us for technical support. Please follow the instructions for the method that best serves your purpose. All support calls and emails are logged into our database for future reference and tracking.
For more detailed concerns, our staff can connect to your system over the web and diagnose, resolve, and communicate with you about the problem. We use Desktop Streaming, a secure Web-based screen-sharing solution that enables full remote desktop sharing between your company and TMC. This allows us to provide faster first-time call resolution, while reducing or even eliminating lag time and travel time to your office. Open a support ticket to start this procedure.
Please, don’t hesitate to reach us by phone or email for a fast and accurate answer.